our drivers

A2B is guided by one clear purpose...

To deliver exceptional products and services to the communities in which we operate. This is why the core goal of everything we do is to improve the lives of the people we serve.

Passengers

At A2B we are committed to delivering exceptional service to our Passengers to help them get where they need to be.

We know that sustaining a high level of customer satisfaction is the key to our continued success and we’re always looking for ways to improve the customer experience. For example, we heard our Passenger’s requests for an improved 13cabs app experience, and we delivered by significantly improving its speed, responsiveness, and overall performance, getting Passengers where they need to go faster than ever before. In keeping with 13cabs’ promise – “we’ll get you there” – we also reviewed and improved the accuracy of pick-up and destination coordinates, resulting in increased certainty for our Passengers.

This pursuit of a top-line app experience, in addition to ensuring that our experienced team of Drivers and Taxi Operators are engaged and connected with our brand values and customer-centric approach, has seen a flow through to Passenger satisfaction that reflects our commitment to delivering exceptional services.

Drivers

Our Drivers play an instrumental role in delivering our services, which is why are committed to investing in their wellbeing and success.

To improve Driver experience and enhance our connection with them, we have developed the new 13cabs Driver app. The app’s functionality includes two-way communication between Drivers and the network, and allows them to monitor and manage their bookings, communicate with their Passengers using the 13cabs app, and keep up-to-date with industry news.

Our Drivers play an instrumental role in our success, which is why we make a strong effort to invest in their overall sense of wellbeing.

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Community

At A2B we recognise the importance of providing our customers and the wider community with services that are safe, accessible and efficient. We understand that many Australians rely on the assistance we provide in order to live independent and connected lives.

Beyond providing exceptional service to individuals, we believe it is important to contribute to the community both directly, by supporting and creating community programs such as the 13cabs Taxi Driver Memorial Cup, and indirectly, through our involvement in personal transport industry initiatives.

We’re proud of the various community-building efforts our team members are a part of, from helping to deliver medical goods to hospitals on a daily basis, to partnering with charitable organisations like Guide Dogs Australia, the Royal Children’s Hospital and the Good Friday Appeal.

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Government and
Corporate Accounts

In a fast moving world, A2B is committed to keeping businesses mobile and delivering greater confidence and affordability to corporate and government travel. Our Cabcharge payments business has been an innovator of payment technology for over 40 years. Our payment solutions offer Passengers and Drivers fast and secure cashless methods for paying Taxi fares and provide our account clients with improved control, greater insight and end-to-end automation.

Our cloud-based travel management solution, Cabcharge Plus simplifies account management and ensures effective travel compliance with optional pre-trip approval and designation of trip purposes. Group-wide tracking, reporting and analysis provide our customers with deep insights into travel activity, supporting meaningful corporate travel policies.

We continue to invest in our digital payment solutions and our in-car and handheld electronic terminals to deliver growth and innovation.

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A2B’s strategic investments have contributed to us remaining at the forefront of new and innovative digital payment technologies.

Fred Lukabyo Chief Operating Officer

Merchants and Operators

Through 13cabs A2B offers leading network and services to Taxi operators, including booking and dispatch services, full Taxi fit-outs and repairs, vehicle financing and insurance.

Through Cabcharge Payments A2B has provided payment technology to Taxi merchants since 1994, and currently provides over 22,500 payment terminals to Taxi merchants across Australia. We work with our merchants to provide them with class leading and cutting-edge in-car meter and payment terminal technology. We offer installation, over-the-air upgrades and 24/7 tech support. We believe in the importance of accessible, dependable and equitable transport in the community, and the high level of support that we provide to our accomplished operators puts this belief into action.

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No matter who we are or where we come from, we all have places to be.

Stuart Overell Chief Operating Officer, Taxi Services